With VPN access - not able to open any SharePoint 2007 documents

Here are some lists of troubleshoot questions which we can ask to users who are not able to open SharePoint 2007 documents from VPN access:

1) Which office version users are using.

2) Is it problem with word document or any office documents from SharePoint 2007?

3) We can create new document in library and see if it’s in edit mode or not.

4) We can browse/open any other SharePoint sites and see whether user is able to edit word documents or not in their sites?

5) Try with “Open with explorer” option to see about the documents status.

6) Check with Check-in and Check-out option

7) Try with different browser (instead of IE – install different browser and can try the same functionality)

8) We can compare IE add-ins (to check enable – disable option)

9) Check this path : C:\Program Files\Microsoft Office\OFFICE11\OWSSUPP.DLL

In my case I have suggested VPN user to install office 2007 instead of office 2003 into system and problem resolved :)

Sanket Shah